Shipping Policy
Domestic Shipping (USA)
- We offer free standard shipping to all locations within the United States.
- Orders are typically processed and shipped within 1-2 business days of1 being placed.
- Delivery times vary depending on the destination, but most orders arrive within 3-7 business days.
- Expedited shipping options are available at an additional cost. Please contact us at stephanie@balancingelephants.com for a quote.
International Shipping
- We ship to most countries worldwide.
- Shipping costs are calculated on a flat rate basis, determined by the destination country and the weight of the package.
- The exact shipping cost will be displayed at checkout before you complete your order.
- Delivery times for international orders typically range from 7-21 business days, but may take longer depending on the destination and customs processing.
- Please note that international customers are responsible for any applicable customs duties, taxes, or fees.
Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number.
- You can use this tracking number to monitor the progress of your shipment.2
Return Policy
- We want you to be completely satisfied with your purchase. If for any reason you are not happy with3 your order, you may return it for a full refund or exchange within 30 days4 of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition5 that you received it.
- To initiate a return,6 please contact us at stephanie@balancingelephants.com with your order number and reason for return.
- Return shipping costs are the responsibility of the customer, except in cases where the item is defective or damaged.
- Once we receive your returned item, we will process your refund or exchange within 3-5 business days.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at stephanie@balancingelephants.com
- We7 will gladly replace the item or issue a full refund, including any shipping costs.
Contact Us
If you have any questions about our shipping or return policy, please don’t hesitate to contact us at stephanie@balancingelephants.com